Introduction
Adobe Creative Cloud applications are powerful, but very complex. The most frequent cause of of an application quitting/crashing/not starting is corrupted cache or preference files.
The good news: if the offending file is removed, the application is stable again.
The bad news: Finding and identifying the offending file can be a challenge.
In this example, we will look at InDesign. Other CC applications will have similar files in the same locations.
Follow these steps to remove the most common cache and preference files.
- Delete preferences automatically.
- Delete cache files manually.
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Confirm that InDesign in NOT running.
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Hold down these keys: Shift + Control + Option + Command.
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Start InDesign while continuing to hold down the keys.
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Release the keys when you see a dialog box asking if you want to delete preferences.
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Click Yes. Does InDesign open and behave? If not, proceed to step 2.
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First, you must make the User Library visible; Apple keeps it invisible to keep novice users from doing damage.
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With the Finder selected, hold down the Option key, and select Go and then Library (visible while the option key is pressed).
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Be sure that the application you are troubleshooting is NOT running. If it is, quit it.
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In this example we are looking for InDesign related files, but some files may be used multiple applications and be named differently.
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With your Home Library open, navigate to Caches, and look for related Adobe files.
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In this example we are looking for InDesign related files, but some files may be used multiple applications and be named differently.
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Select any suspect/related Cache files, and drag them to the trash and delete them.
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Open the offending application (InDesign) and see if it now behaves.
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If not: repeat the process and consider deleting other Adobe Cache files from your User Library.
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One Comment
CC 2018 UPDATE:
Just used the keyboard shortcut above to on student machine, and it it worked as expected: prompt to delete preferences. Solved the issue!
